How to configure support mail

👨‍💻 Development Help
1

Hi

I would like to know how to configure the ticketing mail system in suitecrm?. when a customer send mail to support@abc.com it sends an auto replay with the ticket number and communicate through ticket number.

Thanks

2

You can read the documentation located here https://suitecrm.com/wiki/index.php/Userguide#Advanced_Open_Cases_with_Portal

best regards

3

Thanks MIke, I will test that

4

Hi Mike,
It’s been a long time to test this.

I have followed that guide but I dont see portal user button on Contacts detail view page. I think this is because I have un ticked Enable External Portal . Since I dont have any joomla site.

Do am I need to setup a joomla site or with other normal html or php website can i achieve this

Thanks