Hi @Mac-Rae,
yes they are still as described above.
Perhaps the most programmatic way to understand our issue and help us, is to setup a new instance with the demo data.
Then create the two teams east sales und west sales as described in the security group documentation (as example).
Make a real group e-mail account for both sales teams and try to assign them to the users of each team.
If you succeed on this please document the steps (perhaps extend the documentation) you performed.
Iām willing to test this step by step based on your description and let you know, if and where I got stuck.
This is all close to a real starting configuration and I would believe it is helpful for everybody.
With best regards
Dieter