How are Account calls linked to the account?

💬 General Discussion
1

I have created a call linked to an account.
I can see the entry in the call table.
The ID is reflected in the calls_users tabel in the field call_id
How is this related to the account record?
I know it is related because when I view the account, I see the call.
I am tearing my hair out.
I must be mssing something obvious.

Cheers
David

2

Hi David

in the “calls” table, there is a field called “parent_type” that is set to the value “Acocunts”.

Then there is another field called “parent_id” that holds the id of the Account (the key into the Accounts table).

Of course, if you link to call to another type of record, the parent_type will reflect that.

I hope this helps.