Help request on "Reschedule" for Calls - where's the button in "Theme R"?

nuke · 7 April 2017 14:33

It’s been a year since I used Suite and I’m back now using v7.8…2. My most recent employer decided to use another CRM

When I use “Theme R” now, I can’t find the “Reschedule” button for outbound planned calls in the detail view. Please see attached picture.

I distinctly remembering there being a “Reschedule” button in an earlier iteration of this theme.

Where it is or what have I done to lose it?

Thanks in advance.

nuke · 13 April 2017 17:40

No one is using this and noticed the missing button?

Is it a bug?

amariussi · 14 April 2017 09:42

“Reschedule” appears in 7.8.2 as a tab (not a button) only if you are in DetailView mode.

Your image is in EditMode.

The behaviour I have observed is the same in SuiteP and SuiteR:

nuke · 14 April 2017 20:03

The Reschedule tab only shows the history of rescheduing and won’t allow you to reschedule the call.

I see now that the “Reschedule” is in the “Edit” drop down. I could have sworn it was a button.

Thanks for your help!

amariussi · 14 April 2017 22:42

Button, Tab, drop down!

Anyway I am glad yo found it! I hadn’t noticed the dropdown.

Just for completeness I checked on older versions of SuiteCRM (7.7.5 and 7.3.2) and they both have the tab for the history and the drop down for rescheduling.