Help! Error Occurred while fetching Meta Data Error SuiteCRM 8

pstevens · 19 May 2022 13:59

Ok, so I’m on my first use of SuiteCRM 8. I created a custom module. Some minor bugs but seemed to work ok. Then I changed to grouped menu and added my new module to the menu filter. BOOM. can’t get in to SuiteCRM anymore. I get “Error Occurred while fetching Meta Data” and can’t access. I ran console in the browser and the network tab I get this error, so I’m pretty sure the group menu is the problem. Any way to re-set the menu system back to default without being logged in?

{
  "errors": [
    {
      "debugMessage": "Notice: Undefined index: PLNE_Planes",
      "message": "Internal server error",
      "extensions": {
        "category": "internal"
      },
      "locations": [
        {
          "line": 2,
          "column": 3
        }
      ],
      "path": [
        "appMetadata"
      ],
      "trace": [
        {
          "file": "/home/crm/public_html/core/backend/Navbar/LegacyHandler/NavbarHandler.php",
          "line": 234,
          "call": "GroupedTabStructure::get_tab_structure()"
        },
        {
          "file": "/home/crm/public_html/core/backend/Navbar/LegacyHandler/NavbarHandler.php",
          "line": 204,
          "call": "App\\Navbar\\LegacyHandler\\NavbarHandler::getTabStructure()"
        },
        {
          "file": "/home/crm/public_html/core/backend/Navbar/LegacyHandler/NavbarHandler.php",
          "line": 138,
          "call": "App\\Navbar\\LegacyHandler\\NavbarHandler::fetchGroupedNavTabs()"
        },
        {
          "file": "/home/crm/public_html/core/backend/Metadata/Service/AppMetadataProvider.php",
          "line": 183,
          "call": "App\\Navbar\\LegacyHandler\\NavbarHandler::getNavbar()"
        },
        {
          "file": "/home/crm/public_html/core/backend/Metadata/Service/AppMetadataProvider.php",
          "line": 144,
          "call": "App\\Metadata\\Service\\AppMetadataProvider::getUserMetadata()"
        },
        {
          "file": "/home/crm/public_html/core/backend/Metadata/DataProvider/AppMetadataItemDataProvider.php",
          "line": 87,
          "call": "App\\Metadata\\Service\\AppMetadataProvider::getMetadata()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/Bridge/Symfony/Bundle/DataProvider/TraceableChainItemDataProvider.php",
          "line": 75,
          "call": "App\\Metadata\\DataProvider\\AppMetadataItemDataProvider::getItem()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/DataProvider/OperationDataProviderTrait.php",
          "line": 64,
          "call": "ApiPlatform\\Core\\Bridge\\Symfony\\Bundle\\DataProvider\\TraceableChainItemDataProvider::getItem()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/Bridge/Symfony/Routing/IriConverter.php",
          "line": 108,
          "call": "ApiPlatform\\Core\\Bridge\\Symfony\\Routing\\IriConverter::getItemData()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/GraphQl/Resolver/Stage/ReadStage.php",
          "line": 122,
          "call": "ApiPlatform\\Core\\Bridge\\Symfony\\Routing\\IriConverter::getItemFromIri()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/GraphQl/Resolver/Stage/ReadStage.php",
          "line": 74,
          "call": "ApiPlatform\\Core\\GraphQl\\Resolver\\Stage\\ReadStage::getItem()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/GraphQl/Resolver/Factory/ItemResolverFactory.php",
          "line": 69,
          "call": "ApiPlatform\\Core\\GraphQl\\Resolver\\Stage\\ReadStage::__invoke()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/Executor/ReferenceExecutor.php",
          "line": 632,
          "call": "ApiPlatform\\Core\\GraphQl\\Resolver\\Factory\\ItemResolverFactory::ApiPlatform\\Core\\GraphQl\\Resolver\\Factory\\{closure}()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/Executor/ReferenceExecutor.php",
          "line": 555,
          "call": "GraphQL\\Executor\\ReferenceExecutor::resolveOrError()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/Executor/ReferenceExecutor.php",
          "line": 1247,
          "call": "GraphQL\\Executor\\ReferenceExecutor::resolveField()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/Executor/ReferenceExecutor.php",
          "line": 257,
          "call": "GraphQL\\Executor\\ReferenceExecutor::executeFields()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/Executor/ReferenceExecutor.php",
          "line": 208,
          "call": "GraphQL\\Executor\\ReferenceExecutor::executeOperation()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/Executor/Executor.php",
          "line": 155,
          "call": "GraphQL\\Executor\\ReferenceExecutor::doExecute()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/GraphQL.php",
          "line": 158,
          "call": "GraphQL\\Executor\\Executor::promiseToExecute()"
        },
        {
          "file": "/home/crm/public_html/vendor/webonyx/graphql-php/src/GraphQL.php",
          "line": 90,
          "call": "GraphQL\\GraphQL::promiseToExecute()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/GraphQl/Executor.php",
          "line": 34,
          "call": "GraphQL\\GraphQL::executeQuery()"
        },
        {
          "file": "/home/crm/public_html/vendor/api-platform/core/src/GraphQl/Action/EntrypointAction.php",
          "line": 86,
          "call": "ApiPlatform\\Core\\GraphQl\\Executor::executeQuery()"
        },
        {
          "file": "/home/crm/public_html/vendor/symfony/http-kernel/HttpKernel.php",
          "line": 157,
          "call": "ApiPlatform\\Core\\GraphQl\\Action\\EntrypointAction::__invoke()"
        },
        {
          "file": "/home/crm/public_html/vendor/symfony/http-kernel/HttpKernel.php",
          "line": 79,
          "call": "Symfony\\Component\\HttpKernel\\HttpKernel::handleRaw()"
        },
        {
          "file": "/home/crm/public_html/vendor/symfony/http-kernel/Kernel.php",
          "line": 195,
          "call": "Symfony\\Component\\HttpKernel\\HttpKernel::handle()"
        },
        {
          "file": "/home/crm/public_html/public/index.php",
          "line": 62,
          "call": "Symfony\\Component\\HttpKernel\\Kernel::handle()"
        }
      ]
    }
  ],
  "data": {
    "appMetadata": null
  }
}

pgr · 19 May 2022 14:32

github.com/salesagility/SuiteCRM-Core

Error fetching metadata caused by disabling default (installed) language file

opened 10:07AM - 11 Jan 22 UTC

closed 02:45PM - 16 May 22 UTC

veggydawson

Type:Bug Priority:Important

#### Issue After installing another language file (English (United Kingdom - en…_GB in this case) moving the default language file (US English) into the 'disabled' column from the **_Admin->Language_** page [(](/#/administration/Languages?view=default) causes errors on subsequent page loads on many pages. For example trying to add a new contact results in an "Error occurred while fetching metadata". Once that error has been triggered the UI then fails to respond correctly. The drop-down menus drop on hover-over but as soon as the mouse moves, the sub-menu disappears making it impossible to navigate with a mouse. The only way to recover the situation is to logout (xxx.com/logout) and then login in again. The "Admin" pages, luckily, do continue to work. #### Expected Behavior The system should continue to operate with out throwing an error and the UI should continue to work properly. #### Actual Behavior An error is thrown and the system becomes unusable without re-enabling the language #### Steps to Reproduce 1. Go to Admin area (/#/administration/index) 2. Select **Languages** (#/administration/Languages?view=default) 3. Move English (US) into the "Disabled Languages" column 4. Click "Save" button 5. Navigate to another page, "Create Contact" for example. 6. Error is thrown and the UI breaks. #### Context This is not a huge operational problem if you are aware of the issue, however it caught me for a while on a fresh install during the initial setup phase. New users may become frustrated when trying to keep the install tidy with only the modules/languages/locales etc that they want to have installed. I think it is a medium priority bug due to the devastating effect it has on the overall system. #### Your Environment Suite CRM 8.0.1 All browsers are affected. PHP 7.4 MariaDB Ubuntu Server 20.04

Did you change language?

pstevens · 19 May 2022 14:36

Thanks @pgr I did see that one, but no language file was changed or installed. I also tried adding this to the config file (hope that still works in version 8):

‘default_navigation_paradigm’ => ‘m’,

didn’t work either. PS - thanks for fixing my post’s code!

LionSolution · 19 May 2022 15:27

Hi @pstevens , have you checked the option you set has been correctly saved:

even if i flag it, that option stays empty. (version 8.1.0 here)

I’ve seen it’s managed in public/legacy/modules/Users/User.php

if (isset($_POST['use_group_tabs'])) {
                $this->setPreference('navigation_paradigm', $_POST['use_group_tabs'], 0, 'global');

that after an interface calls the setPreference function defined in modules/UserPreferences/UserPreference.php

pstevens · 19 May 2022 15:33

The problem is I can’t even login to make any changes or check.

LionSolution · 19 May 2022 15:36

Have you tried to delete (to move away) the public/legacy/.htaccess file?

LionSolution · 19 May 2022 15:41

Anyway i secceded in enabling the “group tabs” feature doing the opposite as described here:

So, please try:
set group_tabs as false,
Do Quick Repair
Set again group_tabs as true,
Do Quick Repair

clemente.raposo · 19 May 2022 15:56

Hi @pstevens,

Have a look a the following section

How does your error_reporting ini setting look like?

PS: I may not have time to reply back, sorry. Though hope this helps

pstevens · 19 May 2022 15:58

I’ve checked both the legacy log and the suitecrm 8 log. There’ nothing relevant.

pgr · 19 May 2022 15:58

But did you set the error_reporting like the guide says?

pstevens · 19 May 2022 23:19

Thanks everyone. I eventually did a fresh install and just moved the database over and the relevant stuff from the Uploads folder and the Custom folder to the fresh install. Everything seems to work. I’m leaving the menu as is!

clemente.raposo · 20 May 2022 08:34

Hi @pstevens,

Thank you for the feedback. Would you mind creating an issue on the SuiteCRM-Core github project please? This is something we need to look at.

pstevens · 20 May 2022 12:56

Will do I’ve got another dev environment I tried to replicate the issue in but it’s more recent version than the one I was having the issue with and the option to change the menu doesn’t even work at all in the admin menu. (Gives some kind of not found error) So I can’t change the settings to confirm that that was for sure the issue.

clemente.raposo · 20 May 2022 13:50

Thank you @pstevens. If you can reference that issue as well it would be great.

Thanks again for your feedback