HELP! 500 internal server error

đź’¬ General Discussion
1

Hi, I was installing the Servers Error Finder plugin. Halfway through, the page starts to load (the loader is playing) and in the background, I can see that the plugin says to Activate the plugin. But after waiting for about 15 minutes, the loader is still showing so I reloaded the page and immediately got this message.

I read some related articles on 500 server error but none related to error caused by plugin.

I have a project project running and need to get this application up and running asap.

Kindly help.

Thanks!
Kym

2

Are you sure that plugin is compatible with SuiteCRM v8?

@brucemcIntyre can you help?

3

Thanks for the quick response. I’m not sure if it is. Is there a way for me to revert back?

4

Surely there is, but it’s better if you ask the makers of the add-on. I mentioned one person from that company above, but you can also try to contact them from their website.

1 Like
5

Thanks! I rolled back from my backup copy including the database. It’s working now and no data loss.

Btw, how do I mark this issue as closed?

6

There is no “mark as closed” here. There is a way to mark specific posts inside the thread as “the solution”, but maybe there’s no real “solution” here, you just reverted from backup. It’s good to have backups! :slight_smile: