Header and footer showing X

💬 General Discussion
1

i am suitecrm 7.11.18 and i am facing this issue where on the first print preview the footer loads and on the next it shows this x like below on footer and header,

i have hosted the image in the same domain and also tried using an absolute oath and the same issue persists can someone please help with this.

this is very very crucial for our day to day activity.

image
image1059×243 2.77 KB

2

Did you try with relative path of image?

3

hey ,

i have tried both the methods it has been showing x for whatever resason please help.

4
  1. Browser caching
  • Hard refresh: Ctrl + Shift + R

  1. Check URL
    <img src="https://yourdomain.com/custom/include/images/logo.png">

  2. File permission

  • Check the file and folder permissions
    For exmple, image location → /custom/themes/default/images/
  1. Clear cache
  • Admin → Repair → Quick Repair and Rebuild
  1. Check log file
  • Do you have errors in log files?
5

so when i update the images in header and footer it loads the first time in preview and when i refresh and print preview again it shows x

and also i just hosted the image
and used the below in footer and header in the format below.
< img src=https://yourdomain.com/logo.png >

nothing shows in log files i have two servers and one server shows mpdf error and other shows x

Screenshot 2026-04-27 231843
Screenshot 2026-04-27 2318431424×138 9.36 KB

Screenshot 2026-04-27 225902
Screenshot 2026-04-27 225902881×213 2.16 KB

6

Have you uploaded image to your server? If yes where? Could you access image by visiting URL on the browser? Have you made any code changes recently?

Modify your image URL:

<img src="https://yourdomain.com/custom/include/images/logo.png?v=1">

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