Handling phone number click and Opening records

👨‍💻 Development Help
1

Hello,
I have SuiteCRM v8 running locally, and I’ve created a custom module inside it.

So when clicking on any phone number, Chrome show the message “Open Pick an App.”
I need to prevent this default behavior and capture the event in my module’s ts file (to detect that phone number x was clicked).

Also, from inside the module, how can I open any record using its type and ID without refreshing the page?
For example, open account: http://suitecrm.com/#/accounts/record/{id}

2

Maybe you have some extension installed in the browser.

I don’t know how you can open the record without refreshing the page.

What are you trying to achieve?

3

Hi rsp,

I don’t need to use any browser extensions. From my custom module, I need to add functionality to detect phone number clicks. There are already existing modules with this feature, so I believe it can be done without extensions.

Also, I have a record ID (contact or account) that I need to open. However, simply changing the URL refreshes the entire page, so I believe a different approach is required to handle this.

4

This depends on what you’re doing, where the flow of code is. But one common thing that could be helpful to you is to ask for a redirect when returning from a back-end process. So:

  1. Something in the UI (a button, for example) triggers a back-end process
  2. When returning, you can set a few arguments in the responseData, typically error messages or success messages.
  3. The front-end receives this and acts accordingly

Example here, at the bottom (search for “redirect”)