first of all - I’m not totally new to SuiteCRM but nevertheless I’m quite in trouble actually with my inbound email resp. group mail accounts. To explain: I sure can set up email accounts in Admin / Inbound Email. And if I set em up in Admin - is there any simple (…) solution to assign them to existing users? Actually I’ll have to create them for every single user.
And I wanted to have personal accounts for my CRM-users and group-accounts for this users to have an overview of emails in the mailbox of the company as such. And in the Admin-section they should differ by their type - personal or group.
But now the trouble starts: I don’t have any form-field (?) to separate them - they’re all ‘personal’ whatever I try to do. I tried to find a few documentation about this issue but couldn’t help me any further. Cause setting up email accounts for every single user can’t be the solution - cause he’d be able to administrate the whole bunch of mail which shouldn’t be his task.
So my question(s): how to set up a group email account? And furthermore: where can I find these emails afterwards? Automatically (…) in my/an Email / Inbox?? Connected with roles a/o security groups didn’t help me neither. Apparently there are no options for this.
Could I express my problem so far…?
Thanks in advance for being stupid so far
greetings from Austria