Google Calendar Sync Set-up - Frustrating Issue

[ggraynoth]

Hi
No issues for months then 2 come along at once. SuiteCRM 8.2.4 on a hosted platform.

We need to provide some of our users with Google Calendar synchronisation for operational reasons. Easy I thought…

We have used Google Charts for a while very successfully and have registered end points and produce very nice graphics for our forecasting tab in the dashboard. And I know that the Google Calendar section in Admin should let us do this without issue. Wrong.

So, I went into Google developer and created a project, set up the API and entered the correct URI (based upon what was in the SuiteCRM documentation) and generated the JSON file and downloaded it. Our hosted URL plus Google additions - ours is https but otherwise pretty much in line with just minor differnces in folder name(yourdomain.com)

Went into Admin and connected the JSON file so that this is showing as configured - see screenshot

Then went into my own user profile and into the advanced tab, down to the Google Account Sync section and clicked the Authorize button. see screenshot

Then … Nothing. Just a blank screen see screenshot below. So this is not/cannot reach the Google Calendar interface for some reason

I have been through the volumes of posts on this and for the life of me, can’t see what I am doing wrong. I have tried a number of other URI variations but nothing seems to work.

It may be one of those ‘can’t see the woods for the trees’ things but a frustrating nuisance nevertheless. I believe that the Google side is correct. Can’t see anything wrong on the SuiteCRM side either. I’ve see the post regarding the recreation of the vendor directory but am loathe to do that, given its possible repercussuions if I get it wrong. Not something I have done before. The logs, set to show fatal, are not providing any clue either. I did set them into debug mode but that just created volumes of nothing of any use that i could see.

Any ideas or a pointer to a fix would be much appreciated.

Frustrating. Was expecting to have this done in 30 mins but so far have spent most of the day on it and have had to admit defeat thus far and hope that someone out there has the answer.

[abuzarfaris]

Have a look at this pull request

Fix #373 Google API Token for calendar sync in User Profile not working

[ggraynoth]

Many thanks. This did the trick and got me through to the Google calendar authorisation screens.

Very strange, but thank you.

[pt.omerali]

Hi @abuzarfaris , I am also facing this same issue and changed the code that you provided on github. but after clicking on “Authorize” button it redirects on new page “https://crm.yourdomain/index.php?entryPoint=saveGoogleApiKey&getnew” but still having blank page. How can i resolve this issue?

[ggraynoth]

I opened the authorisation window in a new tab, as suggested by @abuzarfaris and it worked. No blank screen. I was using Google Chrome browser and cleared the cache before doing the authorisation.

Hope that helps.

[pt.omerali]

Hi @ggraynoth, yes i have tried that too but still i’m having blank screen i don’t know why! i have attached the screenshot below:

[abuzarfaris]

What is the http code you receive for this request is it 200 or 500 ?

[pt.omerali]

Hi @abuzarfaris, it is displaying status 200. can you figure out which issue is this? How to fix it.

[abuzarfaris]

You might be having a different issue because 200 suggests that the request went okay