Global Search results in a Blank Screen!!!!!

💬 General Discussion
1

Downloaded a copy of SuiteCRM 7.2 two days ago. All installation went well, created few accounts (Account 1, Account 2, Account 3, Account 4, Account 5), but I ran into a huge issue. Out of curiosity, I tried searching with just “Acc” in the search bar. Instead of returning with names of all the accounts, it returned with a blank screen. Nothing else. Please help.

I am planning to deploy by first week of April 2015. Kindly help. ITS URGENT!!

2

Hi,
Can you please check log file ? Might be a failure query is a reason.

3

I did and I didn’t find any help.
I tried downloading another copy of 7.2, installed it, created two accounts (account 1 and Account 2), tried searching and still the same issue.

Please help.

4

SuiteCRM Log:

[4092][1][FATAL] Exception in Controller: Index doesn’t exists in the specified directory.

5

DId you add the cron job after the installation? It is responsible to launch the search indexing job.

Typically if you do ‘crontab -l -u apache’ or ‘crontab -l -u www-data’ (depending on how your webserver is run), you should see:

          • cd {your suitecrm install dir}; php -f cron.php > /dev/null 2>&1

You can add the line with ‘crontab -e -u apache’