Downloaded a copy of SuiteCRM 7.2 two days ago. All installation went well, created few accounts (Account 1, Account 2, Account 3, Account 4, Account 5), but I ran into a huge issue. Out of curiosity, I tried searching with just “Acc” in the search bar. Instead of returning with names of all the accounts, it returned with a blank screen. Nothing else. Please help.
I am planning to deploy by first week of April 2015. Kindly help. ITS URGENT!!
Hi,
Can you please check log file ? Might be a failure query is a reason.
I did and I didn’t find any help.
I tried downloading another copy of 7.2, installed it, created two accounts (account 1 and Account 2), tried searching and still the same issue.
Please help.
SuiteCRM Log:
[4092][1][FATAL] Exception in Controller: Index doesn’t exists in the specified directory.
DId you add the cron job after the installation? It is responsible to launch the search indexing job.
Typically if you do ‘crontab -l -u apache’ or ‘crontab -l -u www-data’ (depending on how your webserver is run), you should see:
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- cd {your suitecrm install dir}; php -f cron.php > /dev/null 2>&1
You can add the line with ‘crontab -e -u apache’