German Charset is ignored by SuiteCRM

Hi guys,

My SuiteCRM installation won’t accept German umlauts. The following problem happens:

If I type one of these: ä, ö, ü --> it is converted into some weird signs (like this for example: ü).

I tried three different ways to solve this problem, but none of them worked. In the following I will descirbe this attempts:

  • I installed the german language pack
  • Changed the local settings for each user to: ISO-8859-1.
  • Furthermore, I changed the charset settings for the whole system to: ISO-8859-1.
  • After changing, I did a quick repair. I logged off and logged in again

–> But still the german umlauts won’t being accepted.

  1. In addition to that, I tried to fix this problem by changing the settings in the config.php and config_override.php.

My config files look like this:


‘dbconfigoption’ =>
array (
‘persistent’ => true,
‘autofree’ => false,
‘debug’ => 0,
‘ssl’ => false,
‘collation’ => ‘utf8_german2_ci’,
‘default_action’ => ‘index’,
‘default_charset’ => ‘ISO-8859-1’,
‘default_currencies’ =>

‘default_export_charset’ => ‘ISO-8859-1’,
‘default_language’ => ‘de_DE’,

$sugar_config[‘dbconfigoption’][‘collation’] = ‘utf8_german2_ci’;
$sugar_config[‘default_export_charset’] = ‘ISO-8859-1’;
$sugar_config[‘default_currency_iso4217’] = ‘EUR’;
$sugar_config[‘default_date_format’] = ‘d.m.Y’;
$sugar_config[‘default_language’] = ‘de_DE’;
$sugar_config[‘default_currency_name’] = ‘Euro’;
$sugar_config[‘default_currency_symbol’] = ‘€’;

–> But also after these changes, my german umlauts wont being accepted.

Since my database was built with UTF-8, i changed the database collation to: utf8_german2_ci. For this I did the following:

  • In myphpadmin I changed the database collation to utf8_german2_ci
  • In myphpadmin I applied the collation change to the whole database.
  • In SuiteCRM, I changed the database collation to utf8_german2_ci
  • I did a quick repair, logged off and logged in again

–> But still nothing with my german umlauts…

Maybe someone can help me.

Thank you very much in advance!

Best regards,
Thomas Seghorn

Hi tose,

Could you solve the issue?

Regards, Dave

No, unfortunately I couldnt solve it. It is a problem (I guess) caused by my hoster

Hi tosesystems,

Found solution for this issue:

change php.ini and add:

default_charset = “UTF-8”

You have to place php.ini to root directory of your webspace and if suitecrm runs in subfolder, than you have to place it there, too.