french pack not work correctly: undefined labels

hi

i have a suitecrm 7.9.4 and the last french pack.
i have php 7

a lot of fields don’t translate in french. they indicat : undefined

Probably a permission/ownership issue on your installation , not on the pack
If you install a different language pack (try Portuguese - Portugal) and there is the same problem, then its not a problem of the language pack.

Basic stuff:

  • You need to give server OS system details (Linux/windows)?
  • Version of the language pack installed?
  • Have you performed a successful Admin / Repair / “quick rebuild and repair” ?
  • If you go to “Admin / Upgrade Wizard” and verify system (just step 1, no need to finish the job) does it send any errors?
    see https://suitecrm.com/wiki/index.php/Installation#Using_the_Upgrade_Wizard

Hard stuff

  • You need to give server OS system details (Linux/windows)?

=> apache centos in planethosteur

  • Version of the language pack installed?

=> https://crowdin.com/project/suitecrmtranslations/fr#

If you go to “Admin / Upgrade Wizard” and verify system (just step 1, no need to finish the job) does it send any errors?

=> yes it’s OK

  • Have you verified the permissions and ownership for your files?

=> yes it’s ok

What steps have you done to confirm this?

it’s ok i changed every folder at 775 for testing and my laguage pack working