Fatal error: Tracker : BreadCrumbStack

Hi Team,

I am getting error:
Fatal error: Tracker::get_recently_viewed() [tracker.get-recently-viewed]: The script tried to execute a method or access a property of an incomplete object. Please ensure that the class definition “BreadCrumbStack” of the object you are trying to operate on was loaded before unserialize() gets called or provide a __autoload() function to load the class definition in /modules/Trackers/Tracker.php on line 112

during installtion.

I checked it up on Google, the only resolution I found was here: http://www.sugarcrm.com/forums/showthread.php?t=72109

I cross checked both the errors listed therein -

  1. The session directory being set in apache/php was not correct, which had to be changed in php.ini with the variable session.save_path

  2. The session.auto_start in php.ini needed to be set to OFF

In my situation, both the above errors are not present. The seesion.save_path is configured correctly & also the auto_start is in OFF mode.

Please advice.

Best Regards


Any help please?

Operating system database and php versions of your stack please


I reinstalled the CRM & it started working fine. However, I am getting the undefined status when I load any page instead of the default message.

Please check attachment for example

The files are on Hostgator hosting server.

O/s - Linux
Php Version - 5.4.35
Stack - SuiteCRM (Version 7.1.4 / Sugar Version 6.5.18 (Build 1110))

I tried altering & changing the permission levels on the directories & files, still no go.

I am not very technically knowledgeable with respect to coding.

Kindly advice me.