Failed upgrade from 7.11.18 to 7.11.19 through upgrade wizard

I went to Admin-Upgrade WIzard, passed 1st tests where it checks if all the files have the correct permissions.

On the second screen selected file to upload (SuiteCRM-Upgrade-7.11.x-to-7.11.19.zip), and from there on wards nothing happens, it shows message “Uploading Upgrade Package”.

Is there no way to ftp the upgrade zip file to the server? Or do I have to use it through the Admin-Upgrade Wizard?

PS. I have full access to the php.ini or any files that may need any changes.

Many thanks!

Check your php.ini, you might need an increase in

max_upload_size
max_post_size

Restart web server before retrying.

Hi pgr,

On the php.ini file I already had:
post_max_size = 9000M
upload_max_filesize = 9000M

The limits are a little high and will be brought back to max 2000M but we have some other imports that we need to do soon.

I restarted apache and tried to upload, same happened.

I thought about this limit a few months back, thus added them to the php.ini.

Could I have some limit on the config.php?

Many thanks!

The upgrade zip is not that big…

You should check both your logs, one of them should be telling you a more precise error.

You can also try a couple of clean-ups after each failed attempt:

  • delete cache/upgrades/temp
  • delete the corresponding directory for this upgrade from upload/upgrades/patch