Exception in Controller: There is no action with the name: getSettings

👨‍💻 Development Help
1

Hi all, I have an installation of Suitecrm at version 7.10.13 and version of PHP 7.4.
In the Sutecrm logs I get the following generic error:

Exception handling in /var/www/html/suitecrm/include/MVC/Controller/SugarController.php:400

suitecrm-log
suitecrm-log1636Ă—921 99.2 KB

While in the apache log I get this:

apache-log
apache-log1637Ă—922 146 KB

Every action I perform in CRM creates the same error in the suitecrm.log

I checked with the command grep -r "getSettings" . where it’s called getSettings but I don’t see anything relevant

grep
grep1637Ă—928 117 KB

I no longer know what to look for…

HELP :slight_smile:

2

You need to start by downgrading PHP to 7.3, because 7.4 is not supported yet. And it is known to break things, many things in many places. So there’s no point in troubleshooting errors while on an unsupported PHP version…

1 Like
3

Thanks PGR :slight_smile:

1 Like
4

Unfortunately in the production plant I have php at version 7.2… so I guess it doesn’t depend on php… I rejoiced too soon :fearful:

5

What is that module PhoneCalls? Is it a custom module? An add-on? It seems the missing action is in that module.

You might also want to try some Repairs - not just the QR&R, but also the other ones that mention Javascript or groupings.

6

Hi,
I think it’s an old module used to interface the PBX…
Maybe it hasn’t been removed completely.
I’ll try to investigate and let you know.
Thanks