Events Module - Delegates Status and Activity Status (Reports, Sorting, Filtering)

💬 General Discussion
1

Hello everyone,

I know this topic has come up before (few posts I saw dated back to 2015, 2019, etc), but I was hoping by now it would be addressed and/or resolved. I have recently kicked of an Event and after testing with 5-6 test Contacts all was great. But once I added 1200 contacts and Sent Invites, i quickly realized the need for some basic functionality.

  1. even though the system confirmed all were sent, it seamed that after some activity and few bounced emails due to wrong address, the process halted. the SuiteCRM email queue was empty abut the smtp gateway’s queue (on Hostgator) still showed messages queuing. then stopped. i can not tell which delegates actually got emails vs which were just noted as Invited vs which were never sent out.
  2. i could not get some quick counts in the gui.
    1. Custom Report does not provide an option for the Delegate Status and Delegate Activity Status
    2. Delegates sub panel does not allow to sort by anything other than Full Name and Office Phone.
    3. Filter option is limited to First Name and Last Name only, also not allowing to pull the needed data

Does anyone have any new information updates or advice or workarounds (not involving custom development efforts)? Thank you in advance!

2

Hello Erick,

as for the 2nd issue:
I usually use Metabase for in depth reporting.

Metabase needs access to your CRM DB (can be a local offline copy as well).
Then, you’d build your reporting models and have access to all data.
Metabase is incredible easy and powerful at the same time.

For the first issue:
Independent from whether or not SuiteCRM can do that technically, you’re likely hitting limits there:

https://www.hostgator.com/help/article/mail-policy-and-limits

I haven’t looked at that specific code area, but I can imagine that the campaign code isn’t being used for the event invitations.
Via SES or similar, one blast of 1200 should work - however, sender reputation / in-boxing etc. is a different topic.