Event reminder emails.

💬 General Discussion
1

OK folks,
I have a problem that is bothering me. In my Suite CRM, I set up a call with pop up and reminder. I send out the invites and they get accepted. But when the reminder timer pops, no email.

Example: I have a call with Customer X at 4pm on Thursday July 2nd. Reminder and pop up are set for 30 min ahead.

One would assume that at 330 on July 2nd, I will get a pop up and an email saying REMINDER you have a call!

but through numerous tests, I get the invite to accept the call/meeting (which the call does not send me an attachment to set up a reminder in my Outlook, but Meetings do, why not send them for both?) through my email. But NO reminder alert!

Anyone shed some light on this for me? Is there an addon that links between my Outlook and CRM?

2

Hi jfrieson,

The add on for Outlook is here.

Hope this helps.

Stewart

3

I appreciate the response. But that plugin does NOTHING for the calendar, and I haven’t been able to get it working. I always get told there is a username password error, when there isnt.

I really need to know why suite crm isn’t sending out the reminder email, and or why doesn’t a call get an ics attachment like meetings do? Then I can make Outlook send the reminders.

4

Hey J.

One question: is your email server an Exchange Server?

I´m having the same issue here…

Ricardo