Error with Disabled Modules in AJAX User Interface

💬 General Discussion
1

Hello together

I’m using the newest suiteCRM version, installed 7.6.5 and upgraded to 7.6.6 a couple days later no special Modules, no special config.

Since there was a bug with the events-sub-panel (sub-panel not showing+AJAX error) in v7.6.5, I disabled AJAX for the events-module in the system settings. After upgrading to v7.6.6 the bug was gone and I tried to re-enable AJAX for the events-module in the system settings. But whenever I move the module back to the enabled-list and hit SAVE, it’s not saved. Whenever I enter the AJAX system settings again, the event-module is again in the disabled list. :frowning:

Did I miss something?
There is no error shown, I tried different repair options but nothing works.

Any help would appreciated :slight_smile:
Thanks and kind regards
Kai

2

if there are no error shown, try to search in apache.log, suitecrm.log, sugarcrm.log

best regards

3

Hi mikebeck

Thanks for your reply. I have now access to all necessary logs and can provide the following:

sugarcrm.log shows nothing at the particular time
suitecrm.log shows nothing at the particular time
apache.log shows nothing unusual at the oarticular time - see attached log
apache_err.log shows nothing unusual at the oarticular time - see attached log

Usually I am very good in finding bugs and tracking them down, but this time it’s very unusal that nothing can be found at all! That was the reason I started this topic. Do you have any advice how to go ahead?

Can somebody please try to change some AJAX-Settings within the System Coniguration to see if this is something you experience as well?

By the way, I have three different systems running and all show the same habit. Windows/Linux-Server, different Browsers,…

Thanks and kind regards
Kai

4

Hello together

Still nobody who has a test-system to try this?
This problem prevents the sub panel ‘Delegates’ to be shown in my system!

Any help is aprreciated…
Cheers
Kai

5

I’ve just watched your logs and those doesn’t look like apache logs, are you sure you got the right ones?

best regards

6

Hi

Thanks a lot for checking the logs!
This are indeed Apache logs.

I tested this situation on a different system and did the following:

  • log in as admin
  • enter admin area
  • enter system settings
  • enter AJAX settings
  • moving ‘Events’ from Deactivated to Activated Modules
  • save
  • enter admin area
  • enter system settings
  • enter AJAX settings
    -> ‘Events’ still found unter Deactivated Modules

The exact logs are attached, I cleared them prior testing. all other logs (error.log, sugar.log, …) were empty.

An idea: I had to rename the ‘Events’ Module to go confim with my companies language. Might this be the problem? And maybe another bug: while I renamed the module only i the german language, it was spread throughout all languages!

Thanks again for a short look…
Kind regards
Kai

7

Alright, and now with a full debug log - same situation as above.

8

In the meantime something happened on GitHub: https://github.com/salesagility/SuiteCRM/issues/1872

It’s now a confirmed bug, even in the newest versions.