I’ve searching information about it. And i found that a lot of people had the same problem.
I’ve registered this guy as a lead. Then i try, to send a email with a template where using variables include his name into the mail.
[color=#ff0000]As you can see is created as lead:[/color]
[color=#ff0000]You can see i’m using lead variables:[/color]
[color=#ff0000]And the result mail is:[/color]
What can i do??
More info: I’m using Versión 7.8.3 SugarCRM
Not a real easy solutions but maybe you could find your way around this possible related issues
unfilled fields in auto-reply to auto-import emails · Issue #3306 · salesagility/SuiteCRM - https://github.com/salesagility/SuiteCRM/issues/3306
Account variables not being replaced · Issue #3321 · salesagility/SuiteCRM - https://github.com/salesagility/SuiteCRM/issues/3321
Email Variable Merge Not Working for Some Variables · Issue #2292 · salesagility/SuiteCRM - https://github.com/salesagility/SuiteCRM/issues/2292
Email Templates parse Multiselect fields as keys not as labels · Issue #2802 · salesagility/SuiteCRM - https://github.com/salesagility/SuiteCRM/issues/2802
Email Templates parse Dynamic DropDown fields as keys not as labels · Issue #2642 · salesagility/SuiteCRM - https://github.com/salesagility/SuiteCRM/issues/2642