Error suitecrm.log SugarController.php:397

SuiteCRM Forum - English Language
#1

Hello,
I have this error in my suitecrm.log:
Sun Aug 14 07:31:58 2022 [6593][79790303-4877-812e-309f-5c6ecc8423a2][FATAL] Exception handling in /var/www/html/suitecrm/include/MVC/Controller/SugarController.php:397
Sun Aug 14 07:31:58 2022 [6593][79790303-4877-812e-309f-5c6ecc8423a2][FATAL] Exception in Controller:

Choose template from list to preview.

Sun Aug 14 07:32:04 2022 [5952][79790303-4877-812e-309f-5c6ecc8423a2][FATAL] Exception handling in /var/www/html/suitecrm/include/MVC/Controller/SugarController.php:397
Sun Aug 14 07:32:04 2022 [5952][79790303-4877-812e-309f-5c6ecc8423a2][FATAL] Exception in Controller:
Choose template from list to preview.

Have you an idea ?
Thanks
Quentin

#2

Hey there

Are you still having issues with this?

If so, Do you know roughly what actions in the CRM may have been performed to prompt this error?

It mentions a “template”, so perhaps it is related to one of: Campaigns/Emails/Reports/Projects ?


If you have any additional information, that would be greatly appreciated!

#3

Hello, I have no operating problem I just saw this recurring error in my log file.
Thank you for your help .

#4

Hey

Thank you for getting back in touch!

Glad to hear there weren’t any issues with using the CRM
Although, a FATAL error, by any means, is not ideal.

Please let us know if you come across any issues with your CRM, or perhaps are able to narrow down the origin of this one!

Thanks!
John

#5

This string doesn’t appear in the SuiteCRM codebase, could it be coming from some add-on?

1 Like
#6

hello,
I didn’t think to look that way.
It is true that I have the plugin “PDF Template Viewer”
I’ll try to disable it to see .

#7

I just tried to remove this plugin, it is he who is responsible for the error. So I will leave like that, because apart from this error in the logs, I have no malfunction.
Thanks for the help
Quentin

1 Like
#8

Good. Please report this issue to the add-on developer.