Error sending mail, on user creation.

PauloAns · 12 December 2013 11:50

Hello

I’m trying to create users, but when the app tries to send a mail, I get an error…
I’ve tried to use the “send mail” option on the “Admin/Email settings” to test, but all halts

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I’ve tried with diferent smtp settings, even with my won mail-user, gmail, and smtp service.
it halts every time.

palize… help…

Where is the log in “debug mode”

current_language is: en_us
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheAPC
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCachesMash
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheRedis
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheZend
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheWincache
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheFile
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheMemcached
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheMemory
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Using cache backend SugarCacheMemory, since 999 is less than 1000
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Found cache backend SugarCacheMemcache
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Found language file: en_us.lang.php
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Found extended language file: en_us.lang.ext.php
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query:SELECT id, name, symbol, conversion_rate FROM currencies WHERE status = ‘Active’ and deleted = 0
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query Execution Time:0.00013494491577148
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query:SELECT category, name, value FROM config
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query Execution Time:0.00015783309936523
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query:SELECT id FROM outbound_email WHERE type = ‘system’
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query Execution Time:0.00020408630371094
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query:SELECT * FROM outbound_email WHERE id = ‘1b55ecde-5c64-a621-e92e-52a857c0189c’
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query Execution Time:0.00010585784912109
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Hook called: ::after_entry_point
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Including module specific hook file for custom/modules
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Including Ext hook file for custom/application
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Hook called: ::after_session_start
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] We have an authenticated user id: 1
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Hook called: Users::before_retrieve
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Including module specific hook file for custom/modules/Users
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Retrieve User : SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0
Wed Dec 11 18:33:43 2013 [2964][-none-][DEBUG] Limit Query:SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 Start: 0 count: 1
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query:SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1
Wed Dec 11 18:33:43 2013 [2964][-none-][INFO] Query Execution Time:0.00083708763122559
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] get_user_array query: SELECT id, first_name, last_name, user_name from users WHERE 1=1 ORDER BY first_name, last_name ASC
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT id, first_name, last_name, user_name from users WHERE 1=1 ORDER BY first_name, last_name ASC
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.00016593933105469
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT u1.first_name, u1.last_name from users u1, users u2 where u1.id = u2.reports_to_id AND u2.id = ‘1’ and u1.deleted=0
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.0003361701965332
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] SugarBean[User].load_relationships, Loading relationship (reports_to_link).
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT ea.email_address, ea.email_address_caps, ea.invalid_email, ea.opt_out, ea.date_created, ea.date_modified,
ear.id, ear.email_address_id, ear.bean_id, ear.bean_module, ear.primary_address, ear.reply_to_address, ear.deleted
FROM email_addresses ea LEFT JOIN email_addr_bean_rel ear ON ea.id = ear.email_address_id
WHERE ear.bean_module = ‘Users’
AND ear.bean_id = ‘1’
AND ear.deleted = 0
ORDER BY ear.reply_to_address, ear.primary_address DESC
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.00035285949707031
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] Hook called: Users::after_retrieve
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] Current user is: admin
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] Current user is: admin
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] setting cookie ck_login_id_20 to 1
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] setting cookie ck_login_theme_20 to Suite7
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] setting cookie ck_login_language_20 to en_us
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] current_language is: en_us
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Found language file: en_us.lang.php
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Found extended language file: en_us.lang.ext.php
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT count(*) as the_count FROM config WHERE category=‘info’ AND name=‘sugar_version’ AND value = ‘6.5.16’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.0002439022064209
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT category, name, value FROM config WHERE category = ‘license’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.0001060962677002
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT id FROM outbound_email WHERE type = ‘system’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:6.6995620727539E-5
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT * FROM outbound_email WHERE id = ‘1b55ecde-5c64-a621-e92e-52a857c0189c’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:9.8943710327148E-5
Wed Dec 11 18:33:43 2013 [2964][1][DEBUG] Module:EmailMan using file: testOutboundEmail
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT category, name, value FROM config WHERE category = ‘tracker’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.00031208992004395
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT id FROM outbound_email WHERE type = ‘system’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:9.7036361694336E-5
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT * FROM outbound_email WHERE id = ‘1b55ecde-5c64-a621-e92e-52a857c0189c’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.0001068115234375
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT category, name, value FROM config WHERE category = ‘MySettings’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.0002598762512207
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT id FROM outbound_email WHERE type = ‘system’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:8.702278137207E-5
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT * FROM outbound_email WHERE id = ‘1b55ecde-5c64-a621-e92e-52a857c0189c’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:1.6927719116211E-5
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT id FROM outbound_email WHERE user_id = ‘1’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.00022792816162109
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query:SELECT * FROM outbound_email WHERE id = ‘1b55ecde-5c64-a621-e92e-52a857c0189c’
Wed Dec 11 18:33:43 2013 [2964][1][INFO] Query Execution Time:0.00010299682617188

Will · 12 December 2013 11:55

Hi PauloAns,

As regards your email settings, click on the Gmail button and this should give you the defaults you need. All you should need to do is fill in your username/password.

As regards your password/user issue, go into password management and turn off auto create password and manually create the passwords with one uppercase, lowercase and numerical character.

Thanks,

Will.

PauloAns · 12 December 2013 16:27

Hy there
Thank you for the fast answer.
in fact, after creating the user password manually, I’ve managed to login with a different user.
And after re-enabling the System-Generated Passwords Feature, I’ve managed to send e-mails automatically.
:woohoo: :woohoo:
One thing that I made different… I was trying to test the “send email” from within my VM’s CentOS Instance.
I’ve managed to send a test mail, from my physical machine, calling suitecrm web site (running on VM)

Now, a small step to you guys, but a big one to me :whistle:

I want to create a hardware catalog/table, so I can populate it with our hardware infrastructure’s information…
and afterwards, register helpdesk/support calls and interventions requests…

at this time I’m like trowing play-doh on the wall :silly:
Is there a goos place to start in the documentation?
Can’t seem to find suitecrm videos, or text, on “how to” do modules etc.
(if this is to far feched from the original thread, I’ll ask it again on the proper (?) place :oops:, feel free to edit this message, and cut the part that doesn’t concern to the thread’s original question… again, thank you)