Error Sending Email. Please contact your administrator for assistance

đź’¬ General Discussion
1

I’ve spent hours on this. What’s annoying is I know what triggered it, I changed the password on my email account used for SMTP authentication. I’m missing the correct place to alter it in SuiteCRM.

My user profile is set to

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image709Ă—676 33 KB

So the profile is set from admin, email, outgoing, as
image
When I send a test email from here it works and I get this and the email arrives ok
image
However when I open up an email address and select a template

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image1296Ă—855 37.3 KB

But I get this when I send the email
image

Can anyone give me any hints as to what to look at.

Thanks

2

Hey,

It looks like the “From” value in the Compose screen is not populated

I’d recommend checking either of the following:

  • On the “Email Settings” page, are either of the following checkboxes checked?:
    image

I believe that checking these would allow you to send using the System’s Email Settings

  • Otherwise, I believe you should be able to add a “Mail Account” on your user’s profile
    When adding a Mail Account, you will have the option of specifying an Outgoing mail Account
    image

Are either options above what you’re looking for?

2 Likes
3

That’a exactly what I was looking for John, Thank you very much.

Have a good evening, weekend and life generally :slight_smile:

2 Likes