Error Sending Email. Please contact your administrator for assistance.

[dmbe]

Hi. I am having problems in sending emails. It says “Error Sending Email. Please contact your administrator for assistance.”
What should I do?

Version 7.10.15
Sugar Version 6.5.25 (Build 344)

Thank you!

[pgr]

Exactly where did you configure this account? On which screen (there are many)?

Did the “test send email” run correctly?

Check both your logs for any messages at the time of the failed send attempt.

[dmbe]

Hi! This occured when i tried to send in “compose” email. The test email did not work as well. What seems to be the problem?

Will be posting the logs when i get to the office

[pgr]

My question was on which screen you were attempting to configure the Email account, not from which screen you were sending the email.

If the test email gives an error, it should give you a link in the error message box, to see the “full SMTP log” - check that.

[dmbe]

Hi! Sorry for misunderstanding your question. I tried to configure the Email account on “Email Settings”

Here is the log shown when I tried to send test email

3: Connection: opening to smtp.gmail.com:587, timeout=300, options=array (
)
3: Connection: opened
2: SERVER -> CLIENT: 220 smtp.gmail.com ESMTP m16sm107824072pfi.29 - gsmtp

1: CLIENT -> SERVER: EHLO localhost

2: SERVER -> CLIENT: 250-smtp.gmail.com at your service, [120.29.82.96]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8

1: CLIENT -> SERVER: STARTTLS

2: SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

1: CLIENT -> SERVER: EHLO localhost

2: SERVER -> CLIENT: 250-smtp.gmail.com at your service, [120.29.82.96]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8

1: CLIENT -> SERVER: AUTH LOGIN

2: SERVER -> CLIENT: 334 VXNlcm5hbWU6

1: CLIENT -> SERVER: —obfuscated—
2: SERVER -> CLIENT: 334 UGFzc3dvcmQ6

1: CLIENT -> SERVER: —obfuscated—
2: SERVER -> CLIENT: 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials m16sm107824072pfi.29 - gsmtp

1: SMTP ERROR: Password command failed: 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials m16sm107824072pfi.29 - gsmtp

3: SMTP Error: Could not authenticate.
1: CLIENT -> SERVER: QUIT

2: SERVER -> CLIENT: 221 2.0.0 closing connection m16sm107824072pfi.29 - gsmtp

3: Connection: closed
3: SMTP Error: Could not authenticate.

[dmbe]

Update:

Test email worked already.

Still getting error when sending in “compose email”

[dmbe]

Update:

Sending emails in “compose email” is already working. I just changed the email account that i am using to send.

Thank you very much!

[pgr]

I’m glad you got it working!

[web_elinet]

I have a similar problem :dry: .
I have set the Outgoing Mail Servers SMTP for a user(screen1.png), but if I send an email (with the email module)using the same user, I cannot choose the account I just entered(screen2.png).

[gentleShark]

strangely, I’m getting the same error, “Error Sending Email. Please contact your administrator for assistance.” but even with logging set to debug nothing is written to the logs.
SuiteCRM is able to successfully send a test email using the system email I set up (AWS SES). Users are able to connect to Gmail to read personal emails, but outbound email for personal email accounts does not work and returns the aforementioned error. I’ve tried setting the user’s personal outbound SMTP settings to use Gmail SMTP with authorization set to their email username and password and I have also tried setting their personal email SMTP to use the system outbound email to no avail.
Any thoughts?

[milikyu]

II have the same error I received the test email normally but when I try to send an email I get an error.

[khkoh]

This email error (Error Sending Email. Please contact your administrator for assistance.) issue has been around since the very early version of SuiteCRM. There were many post on this subject but the issue has not been resolved. I have upgraded my version to Version 7.11.10. I still encounter the same issue. No issue with sending test email but when compose a new mail and send, the error will occur.

I suspect that the smtp password was not written properly to the database when the email account was saved that might caused this issue. Hope this information helps the developer to troubleshoot.

Thanks!

[pgr]

@khkoh have you tried recreating the email account? If the bug was when saving, then the upgrade might fix the issue, but you would still need to get back in there and save the password…

[khkoh]

@pgr, Thanks for your response. The version (7.11.10) I installed is just one version before the latest. The release note of 7.11.11 did not mention anything about this bug fix. Yes, I did try deleting and recreating the email account (SMTP) and also create new accounts. All seem to have the same issue. Test mail was OK, but not a composed mail. Composed mail always give the same error when sending.

[webadmin]

We had this same problem. It turns out we had to switch it from the system email account to the user’s account we were sending from…

[01systems]

Hello all, I’m having an issue sending a single email too, from compose email.

I am pretty sure, in my case, its because the email form does not include a from address or name.
(just compose a new email @module=Emails&action=ComposeView&return_module=Emails&return_action=index)

I have created an outbound in admin reflecting, but I saw no way to link it.

I then went into the user account settings and added the outbound account there too, but still the compose email form ( Reply-to: <>, From: <>) is blank and so I cant send an email as I get

‘suitecrm Error Sending Email. Please contact your administrator for assistance.’

actually is

‘Code: 9 Message: The resource owner or authorization server denied the request. ErrorType: access_denied Hint: Missing “Authorization” header’

and finally because error 512, The email received has no valid FROM address (in the headers, or in the enveloped mail from address) - we cannot accept it.

Thank you

[01systems]

Hi, not sure if related but user email account settings form, when testing and setting ‘Email Address For Test Notification’, that field becomes the ‘from email’ in the construct of the email and not the recipient email.

[pgr]

Please open your own thread, and include basic information such as your SuiteCRM version. Thanks