Error retrieving record. This record may be deleted or you may not be authorized to view it.

💬 General Discussion
1

Hi,

I get this as a error message in the suite UI

Error retrieving record. This record may be deleted or you may not be authorized to view it.

It comes everytime when I sent an test email to suite.
My activity stream says that a case is created but I only get this error.

The suite log gives me this messages:

Exception handling in /var/www/html/suitecrm/include/MVC/Controller/SugarController.php:400
Wed Aug 21 09:52:44 2019 [18686][1][FATAL] Exception in Controller: Error retrieving record. This record may be deleted or you may not be authorized to view it.
Wed Aug 21 09:52:44 2019 [18686][1][FATAL] backtrace:
#0 /var/www/html/suitecrm/include/MVC/View/views/view.detail.php(102): sugar_die('Error retrievin...')
#1 /var/www/html/suitecrm/include/MVC/View/SugarView.php(226): ViewDetail->display()
#2 /var/www/html/suitecrm/include/MVC/Controller/SugarController.php(435): SugarView->process()
#3 /var/www/html/suitecrm/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#4 /var/www/html/suitecrm/include/MVC/SugarApplication.php(113): SugarController->execute()
#5 /var/www/html/suitecrm/index.php(52): SugarApplication->execute()

And a second question:

the suite log logs this messsage

[FATAL] *** FOLDERS: addBean() is trying to save to a non-saved or non-existent folder

What does that mean? How can I fix that?

2

Yes, i have this issue when i checked sent message from campaign logs. Anybody has solution for this?

My logs is;

Mon Aug 26 15:22:45 2019 [1534][15fa1d54-f07c-3278-bdd3-5d5f8e041ceb][FATAL] Exception handling in /var/www/sucrm-dev/sugender/include/MVC/Controller/SugarController.php:400
Mon Aug 26 15:22:45 2019 [1534][15fa1d54-f07c-3278-bdd3-5d5f8e041ceb][FATAL] Exception in Controller: Error retrieving record. This record may be deleted or you may not be authorized to view it.
Mon Aug 26 15:22:45 2019 [1534][15fa1d54-f07c-3278-bdd3-5d5f8e041ceb][FATAL] backtrace:
#0 /var/www/sucrm-dev/sugender/include/MVC/View/views/view.detail.php(102): sugar_die('Error retrievin...')
#1 /var/www/sucrm-dev/sugender/modules/Emails/views/view.detail.php(84): ViewDetail->display()
#2 /var/www/sucrm-dev/sugender/include/MVC/View/SugarView.php(226): EmailsViewDetail->display()
#3 /var/www/sucrm-dev/sugender/include/MVC/Controller/SugarController.php(435): SugarView->process()
#4 /var/www/sucrm-dev/sugender/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#5 /var/www/sucrm-dev/sugender/include/MVC/SugarApplication.php(113): SugarController->execute()
#6 /var/www/sucrm-dev/sugender/index.php(52): SugarApplication->execute()
#7 {main}