Error on Install Parse error: syntax error, unexpected ':',

chrisdevelop · 7 August 2022 14:43

Im having a problem installing Version 7.12 I have changed permissions on everything needed, but when i go to install the program im getting this error:

Parse error : syntax error, unexpected ‘:’, expecting ‘{’ in /home/xxxxxxxx/public_html/xxxxxxx/include/utils.php on line 288

I have no idea why this has come up, can anyone help urgently so i can get this installed.

cherub-chum · 7 August 2022 18:25

Can you replace the file with one from Repo?

github.com

salesagility/SuiteCRM/blob/master/include/utils.php

<?php
/**
 *
 * SugarCRM Community Edition is a customer relationship management program developed by
 * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc.
 *
 * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd.
 * Copyright (C) 2011 - 2021 SalesAgility Ltd.
 *
 * This program is free software; you can redistribute it and/or modify it under
 * the terms of the GNU Affero General Public License version 3 as published by the
 * Free Software Foundation with the addition of the following permission added
 * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
 * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
 * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
 *
 * This program is distributed in the hope that it will be useful, but WITHOUT
 * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
 * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
 * details.

This file has been truncated. show original

chrisdevelop · 7 August 2022 19:31

I have replaced the code with the one you suggested, yet the error still shows.

chrisdevelop · 7 August 2022 20:15

Its saying on the error expecting ‘{’ So is this missing somewhere on that line 288

pgr · 8 August 2022 14:29

I think your problem is that you have an old version of PHP.

Check the matrix:

chrisdevelop · 8 August 2022 14:42

I have version 7.12 prior to version 8 which has the same error but points to the index page instead, i know cos i have tried version 8 as well

pgr · 8 August 2022 14:48

I am asking about PHP version, not SuiteCRM version.

chrisdevelop · 20 August 2022 17:04

I have PHP 7.4 running sorry my mistake

chrisdevelop · 1 September 2022 20:20

I have again confirmed its PHP version 7.4 If i cant get this error fixed then i will have to cancel the project. Is this a bug in the program thats causing this because I have no idea what i am supposed to do now.

pgr · 1 September 2022 21:36

There are two different php setups involved. How exactly did you check the version?

You can use
php -v
To check the CLI (command line)

And a small php file running phpinfo to check the web server php. Search online for details.

cherub-chum · 2 September 2022 10:12

Do you have any custom code or its a fresh ootb install? What other errors do you see in php error_log?