Error in the "From" field of e-mail sent

💬 General Discussion
1

Hello. When I receive mail from customers, let’s say mickey@disney.com , and then I answer to the mail, 2 strange things happen:

  1. If I “Reply all” there is no all. The answer goes only to 1 person (Mickey Mouse)
  2. When mickey receive the mail he obtains: from: Mickey Mouse mickey@disney.com to: Mickey Mouse mickey@disney.com

So it seems that the “From” message is completely wrong. I am talking of the From Message, not the From: of the smtp protocol.

2

Let me specify better: this is the extract of the full conversation, I am Maurizio (the sender) and the recipient is MickeyMouse:

Received: from my domain.com xx.yy.zz.kk-.ip74.fastwebnet.it. [xx.yy.zz.kk])
by smtp.gmail.com with ESMTPSA id u3sm3354151eje.63.2021.01.29.00.52.59
(version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
Fri, 29 Jan 2021 00:53:00 -0800 (PST)
Date: Fri, 29 Jan 2021 09:52:59 +0100
To: mickey@disney.com
From: “mickey@disney.com” maurizio@mydomain.com
Reply-To: “mickey@disney.com” maurizio@mydomain.com
Subject: RE:RE: Whatever you want
Message-ID: 90ddf750d871a8446c75910ac319b852@mydomain.com
X-Mailer: PHPMailer 5.2.25 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary=“b1_90ddf750d871a8446c75910ac319b852”

As it can be noted, both the mail from: and the reply to: present a wrong textual name (mickey@disney.com), but a correct reply address. Which means that the recipient receives the mail as if the message would have been written by himself; if the recipient then reply to the mail the answer arrives to me.

This is due to a coding error, I imagine.

Of course the mail from: and rcpt to: at smtp level are correct (and authentication is performed through google for sending mail).

3

Hello Cicciobello,

Did you manage to get this issue fixed? I’m seeing the same issue in Version 7.11.12 .

Thanks

4

No fix at all.
I opened a bug, you can find it here:

But nothig apparently happened. It is signaled as a bug, critical.

I don’t know what to do, I am sending the mail manually, but of course this is a big waste of time and synchronization is lost.

If you have any advice, let me know.

5

And in my opinion, it should be easy to fix, probably a wrong variable name or similar

6

Hi,

I’ll update this thread when I know more.

Thanks

7

I’ve got same issue
Version 7.12.4

8

Did you solve this? I upgraded to 7.12.8 but I didn’t test. I have seen that marcoblancas tried to create a patch

but I haven’t understood if this has been included in some release (seems not).