Error in Outgoing email

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi,
I new using the the SuiteCRM, for some reason I cannot make the outgoing mail work, below is a copy of the log file, I’m using a comcast email for SMPT server, with port 465 and SSL (I tried others in google with the same results), my server is hosted by 1and1 , I’ll appreciate any help, thanks.

Wed Dec 26 14:34:07 2018 [21867][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl:457 - styleChecked is not set
Wed Dec 26 14:35:05 2018 [24275][1][FATAL] ERROR: rmdir_recursive(): argument cache/themes/SuiteP/modules is not a file or a dir.
Wed Dec 26 14:35:12 2018 [24383][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl:457 - styleChecked is not set
Wed Dec 26 14:39:58 2018 [24661][1][FATAL] SugarPHPMailer encountered an error: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in Settings >> Mail Account.
Wed Dec 26 14:39:58 2018 [24661][1][FATAL] SugarPHPMailer encountered an error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Wed Dec 26 14:39:58 2018 [24661][1][FATAL] SugarPHPMailer encountered an error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Wed Dec 26 14:39:58 2018 [24711][-none-][FATAL] Mysqli_query failed.
Wed Dec 26 14:39:58 2018 [24711][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Dec 26 14:39:58 2018 [24833][-none-][FATAL] Mysqli_query failed.
Wed Dec 26 14:39:58 2018 [24833][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Dec 26 14:39:58 2018 [25339][-none-][FATAL] Mysqli_query failed.
Wed Dec 26 14:39:58 2018 [25339][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Dec 26 14:39:58 2018 [25617][-none-][FATAL] Mysqli_query failed.
Wed Dec 26 14:39:58 2018 [25617][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Dec 26 14:39:58 2018 [25621][-none-][FATAL] Mysqli_query failed.
Wed Dec 26 14:39:58 2018 [25621][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Dec 26 14:39:58 2018 [25765][-none-][FATAL] Mysqli_query failed.
Wed Dec 26 14:39:58 2018 [25765][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Dec 26 14:39:58 2018 [26455][-none-][FATAL] Mysqli_query failed.

2

There are several steps to identify and fix outbound emails issues.

  1. Allow Low secure Apps
  2. UnLock Captcha.
  3. Allow all outbound traffic from sender machine.
  4. Changing ports 465 to 585 or SSL/TLS
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