Error durign install - 7.10.7

📦 Install & Upgrade Help
1

I have installed suitectrm a few times, but this time, it is causing errors.

I followed the basic steps on the install process where you change the ownership and modify permissions. This worked find.

First of all, I get errors saying that I can not write a config.php file, or a .htaccess file. What can I do to remove these errors during install.

IO do create these files, as the installscript says I need to make them to allow the install to continue.

The install process (after the two errors fro config an dhtaccess, seems to stop at this point:
Creating default SuiteCRM data

 Creating default users...   done
 Creating default scheduler jobs...   done

It does not continue on to the normal screen where it asks you if you want to log in.

I installed 7.10.6 on my server not only 3 weeks back with no issues.

Any where to look? Pointers?

Thanks

Joseph

2

Your permissions might need to be different this time, if your web server is running under a different user name or has some other constraints.

Any way, I would start by looking at all the logs to see where it’s failing…

  • suitecrm.log
  • php_errors.log (or whatever your web server log is called)
  • install.log or upgradeWizard.log
3

Hello,

Thanks for the ideas. i will look the logs and see if I find anything, and understand things. I will share them,.

As for the server, the user was the same, but the domain changed. Same server, with no changes on the server.

I will be back later with news of some sort.

Thanks

Joe

4

Hello,

I looked and the suitecerm log was nto yet created.

As for the install.log file, I can not fidn it:(

Can tell em where it is?

Joseph

5

Hello,

I have tried thsi install a few times. Each time, same error.

But, you seemed ot have helped me with th esam eexact error awhile back:

https://suitecrm.com/suitecrm/forum/installation-upgrade-help/14585-can-not-write-config-php-and-htaccess-errors

It was an issue with the suitecrm folder. It was owned by root, but my the right owners.

But, I tried the same thing, by changing the permissions of the directory.

I’d love to troubel shoot it again with you, because I am sure I did all the steps.

I will even check all before I try installing.

Thanks

Joseph

6

I also use teh following top prepare files for installation:

sudo chown -R web3:client2 .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload
sudo chmod 775 config_override.php 2>/dev/null

Taken from:
https://docs.suitecrm.com/admin/installation-guide/downloading--installing/

Thanks

Joseph

7

The install.log should be at the root of your SuiteCRM installation.

Which web server are you using, is it Apache? If so, try this command

ps -ef | egrep '(httpd|apache2|apache)' | grep -v `whoami` | grep -v root | head -n1 | awk '{print $1}'

That should give you the user name that the web server is using. We need to check if that “web3” thing is good for this server also.

8

Hello,

I have had a busy few days. Sorry fr the delay.

The response is:

www-data

Thanks

Joseph

9

Hello,

Just to explain the web3 thing.

I use ISPConfig, a cpanel like software t manage my domains, emails, etc…

web3 is the identity of a given website.

client2 is my identity on the server.

Thanks

Joseph

10

Ok, so if you web server user is www-data, do your chown like this, from the SuiteCRM root directory:

chown -R www-data:www-data .
11

Thansk for the tip.

But, do I need to chown all files in the folder?

This is also weird, because have another CRM installed on the same server, under a different domain name. It works fine with the web2:client2 ownership.

Thanks for the help.

Joseph

12

That depends on which groups each user belongs to. If your www-data is part of a group called client2 then things are different. You just have to make the whole thing coherent.

Linux permissions are a cross between ALL these things:

  • file ownerships

  • file permissions

  • group memberships

  • user trying to access the file

So any question about which settings are adequate needs to be thorough and include ALL those things