error connecting with SuiteCRM outlook plugin

💬 General Discussion
1

Hello,

I have encountered an error when trying to configure the Outlook plugin

I installed the SuiteCRM Outlook plugin -

Windows 8.1
Outlook 2010
SuiteCRM Outlook plugin (not sure of version - downloaded Oct 16, 2014

Installed fine - when i set the config - i get the following error in a dialog box

header: “Unable to Connect to SuiteCRM”

Message: "Unexpected character encountered while parsing value <. Path “, line 0, position 0”

I don’t have any LDAP authentication enable - straight user login/pass

any help would be appreciated.

2

Hi there,

What URL are you entering to point to your CRM? This may be incorrect.

Thanks,

Will.

3

Hello Will,

Thanks for your reply.

the url is http://dmsi.604d.com — i have also tried http://604d.com/dmsi – both urls can be access in Chrome.

thanks