Error connecting to remote database on installation version 7.6.4

📦 Install & Upgrade Help
1

Good day,

Im trying to install the version 7.6.4 of SuiteCRM on my server. The Database for security is in another server. I have permisions from this server to connect to the database. I can connect with out errors from workbench, but no from suite crm installation. Any advices? thnx. The Mysql version is 5.1.73.

I put images with the error, and the correct connection in WorkBench.

Kind Regards.

2

are you sure you’re using MySQL 5.1 with release date November 2008? if yes, is not supported for SuiteCRM, check the documentation https://suitecrm.com/wiki/index.php/Compatibility_Matrix

best regards

3

Yeah that was the problem, I’m using mysql 5.1.73. I must download version 7.4.x. I totally forget watch the compatibility matrix. Thank you for the answer.