Error code: 500 Internal Server Error after Installation

📦 Install & Upgrade Help
1

Hi,

I did setup myself a fedora server with apache, mysql and php. I did follow all the instructions from the website Guide and the installation was succesfull.

Only when I try to access the site over http://interalIPAddress I get the following Error:

Error code: 500 Internal Server Error
The site could be temporarily unavailable or too busy. Try again in a few moments.

I am new to this whole server thing, and never done it before, so i lack quiet a bit of knowledge on this topic. I tried to look for some log files, but do not really know where to look for it.

2

It could be file permission issue. You can check the below doc for it.

Maybe this video will help you:

3

Hi. Thank you very much for the Video! That looks very helpful.

I am pretty sure it is some sort of permission issue. I will follow along with the video and will be back with some feedback afterwards.

4

Hello again,

Im sorry, I’ve been trying to figue it out over the weekend, but I cannot even get to the Installation wizard that is showing on minute 9:20 in the video. It always says Site is unreachable.

Im sure that must be something with my config file, but I cant figue out where.

My virtual host in httpd.conf looks like this:

<VirtualHost 192.178.1.22:80>
    DocumentRoot /var/www/suitecrm/public
    <Directory /var/www/suitecrm/public>
        AllowOverride All
        Order Allow,Deny
        Allow from All
    </Directory>
</VirtualHost>

The server is reachable though. So I can access the fedora server's web console and also the apache webroot when I put my self a little test php file in there.

Any Idea what else could cause the problem?

Damien
5

Hello Damien,

I usually avoid IPs and use a domain / subdomain.
If you do this locally, still setup a subdomain in the vhost and change your local hosts file.

Then, independent from SuiteCRM, if you setup a vhost with a test.html file or anything, does this work for you?

Overall, it sounds more like a webserver issue, unrelated to Suite.
In some cases, I just ask an AI to help.
Alternatively, you might have more success in some Linux / webserver forums.

6

Hi Bastian,

thanks for your Help! Those hints definetly got me onto the right path and I got the server Running now.

Issues Remaining - And maybe also as Info for the Community:

The suite is running on a fedora server 42

For now I had to temporarily disable SELINUX. I will update this post again as soon as I find out how to finally fix that.

Another Issue that I had, is that the installa script / page did not properly read my php.ini. It kept claiming that my upload_max_filesize and the memory_limit are to low even though I did change it in my php.ini. (I just checked the box to ignore the warings and proceeded with the installation) … This issue only appeared when using the GUI installation. The CLI installation did not show an error on this step.

Thanks again for your Help!

Damien

7

Can you first remove SuiteCRM and add an index.php with this function into your directory?

Then you’ll find out details about your server setup.
You can correct this / use the correct php.ini etc.
Once the server works find, you’ve got all required modules installed etc.

After the server has been setup / prepared for web hosting the CRM, usually there is no warning at all.
I’d not continue / ignore any warnings - they just imply, that your web server is not ready, yet.