Error after upgrad from 7.14.3 to 8.5.1

šŸ’¬ General Discussion
1

Iā€™ve successfully upgraded SuiteCRM from 7.14.3 to 8.5.1, but now Iā€™m getting some errors:

  1. After clicking on ā€œRepairā€ > ā€œQuick Repair and Rebuild,ā€ Iā€™m encountering an error upon redirection to the dashboard: "Unexpected error calling action.

  2. When I attempt to add a Lead or Account, Iā€™m receiving a blank page.

ā†’ I found in Log file [WARN] ModuleNameMapper | mapName | ā€˜accountsā€™ not mapped to ā€˜frontendā€™

ā†’ Thu Feb 22 11:00:28 2024 [47969][a8379bed-9bac-cfd9-4620-51758335d71d][ERROR] ERROR: Unable to remove directory /sugar85/public/legacy/modules/Administration/ā€¦/ā€¦/ā€¦/ā€¦/cache//prod/ContainerQgqZMPp
Thu Feb 22 11:00:28 2024 [47969][a8379bed-9bac-cfd9-4620-51758335d71d][ERROR] ERROR: Unable to remove directory /sugar85/public/legacy/modules/Administration/ā€¦/ā€¦/ā€¦/ā€¦/cache//prod
Thu Feb 22 11:00:28 2024 [47969][a8379bed-9bac-cfd9-4620-51758335d71d][ERROR] ERROR: Unable to remove directory /sugar85/public/legacy/modules/Administration/ā€¦/ā€¦/ā€¦/ā€¦/cache/

2

It seems you have ownership/permissions issues on your installation - SuiteCRM canā€™t write to the cache directory.

3

If you are using the terminal you can do this by running:

find . -type d -not -perm 2755 -exec chmod 2755 {} \;
find . -type f -not -perm 0644 -exec chmod 0644 {} \;
find . ! -user www-data -exec chown www-data:www-data {} \;
chmod +x bin/console
4

Many thanks for your feedback, this error ā€œERROR: Unable to remove directoryā€ is related to ownership/permissions. I changed as suggest and the error is fixed.

But still getting the error 1. After clicking on ā€œRepairā€ > ā€œQuick Repair and Rebuild,ā€ Iā€™m encountering an error upon redirection to the dashboard: "Unexpected error calling action.

5

You can try clearing the Symfony cache (at the root level, delete the contents of the cache directory)

6

Many thanks, after clearing the Symfony cache it works perfect

7

The CLI upgrade should add the code at the end of the installation to automatically clear the Symfony cache.

8

Iā€™m pretty sure (though not 100%) that that code is there. I believe this manual clearing is only needed when something breaks in the middle of the upgrade. Thatā€™s why paying attention to the messages on screen during the upgrade is useful.