Error 500 when generating PDF in SuiteCRM

📦 Install & Upgrade Help
1

I am encountering an issue with the PDF generation feature in my SuiteCRM instance. Every time I click the “Create PDF” button, I receive a 500 error. This is preventing the proper creation of documents.

I have tried the following steps without success:

  1. Checking file and directory permissions related to the PDF generation function.
  2. Reviewing the error logs for SuiteCRM and the server, but I couldn’t find any specific details regarding the error.
  3. Restarting both SuiteCRM services and the server, but the issue persists.

I would appreciate your assistance in identifying the cause of this issue and helping to resolve it.

Best regards,

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image1919Ă—1079 87.1 KB

2

Hello Christian,

how does your URL get to something with entryPoint inside?
Is this a custom entry point?
Do you have any other custom code in your instance?
What version are you using and if a current one, did you successfully go through the installation precheck page?
A 500 usually implies sth. with the server internally, which could be broken code as well - but it doesn’t happen with the standard SuiteCRM and a fitting server environment. So we’ll have to look into the differences in your instance.

I can’t replicate that issue - if I create a PDF from an invoice for instance, things are working just fine here.