Error 500 when generating PDF in SuiteCRM

I am encountering an issue with the PDF generation feature in my SuiteCRM instance. Every time I click the “Create PDF” button, I receive a 500 error. This is preventing the proper creation of documents.

I have tried the following steps without success:

  1. Checking file and directory permissions related to the PDF generation function.
  2. Reviewing the error logs for SuiteCRM and the server, but I couldn’t find any specific details regarding the error.
  3. Restarting both SuiteCRM services and the server, but the issue persists.

I would appreciate your assistance in identifying the cause of this issue and helping to resolve it.

Best regards,

Hello Christian,

how does your URL get to something with entryPoint inside?
Is this a custom entry point?
Do you have any other custom code in your instance?
What version are you using and if a current one, did you successfully go through the installation precheck page?
A 500 usually implies sth. with the server internally, which could be broken code as well - but it doesn’t happen with the standard SuiteCRM and a fitting server environment. So we’ll have to look into the differences in your instance.

I can’t replicate that issue - if I create a PDF from an invoice for instance, things are working just fine here.