Empty Case ID and Account name in email.

[pgr]

For the case number I actually made a PR recently, but it should be in 7.10.4… :blink:

You can read about it here:

https://suitecrm.com/suitecrm/forum/installation-upgrade-help/16959-add-case-number-to-case-assignment-email

And check my changes here:

https://github.com/salesagility/SuiteCRM/pull/5132/files

See if you can find out a solution with the information from those links.