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Emails in workflow only send to 'email address' and not 'record email'

Firstly I’m not a developer or terribly techy so I might miss things out here and am hoping I can understand any suggestions.

Version 7.11.18

Sugar Version 6.5.25 (Build 344)

I have a workflow that sends 2 different emails out following a lead being created either directly in the CRM or via a web form. Until recently this has worked fine however last week it suddenly stopped sending the email to the ‘record email’ The first email send which is an email address is okay, and the workflow triggers as expected with the third action (updating a record field) working as expected.

This error has effected all workflows that use the ‘record email’ field to send a notification.

I’ve tried quick repair and rebuild, rebuilding relationships, but to no avail.

Excerpt below from the diagnostic report which I feel may be relevant but again not being a dev I’m only guessing.

Looking forward to any suggestion as to where to look or what to do.

From field is not set.
From address is not set.
From-name is not set.
From name is not set.
From address and name pair format is incorrect, use "from@emailaddress.org " format.
From address and name pair is invalid.
codes:1, 4, 7, 10, 16, 15
Mon May 23 10:06:50 2022 [26633][e47cf0de-70a0-1a51-86b4-602b39b7c82b][ERROR] Unable to find relationship emails_email_templates
Mon May 23 10:06:50 2022 [26633][e47cf0de-70a0-1a51-86b4-602b39b7c82b][ERROR] Unable to find relationship emails_email_templates
Mon May 23 10:06:50 2022 [26633][e47cf0de-70a0-1a51-86b4-602b39b7c82b][ERROR] Unable to find relationship emails_email_templates
Mon May 23 10:06:50 2022 [26633][e47cf0de-70a0-1a51-86b4-602b39b7c82b][ERROR] Unable to find relationship emails_email_templates
Mon May 23 10:07:10 2022 [11706][62ace9c4-48b9-a021-d758-602ae4ff5962][ERROR] SugarBean.load_relationships, Null relationship name passed.
Mon May 23 10:08:07 2022 [11706][62ace9c4-48b9-a021-d758-602ae4ff5962][ERROR] Unable to get proper side for link contact
Mon May 23 10:08:07 2022 [11706][62ace9c4-48b9-a021-d758-602ae4ff5962][ERROR] Unable to get proper side for link contact
Mon May 23 10:08:07 2022 [11706][62ace9c4-48b9-a021-d758-602ae4ff5962][ERROR] Unable to get proper side for link contact
Mon May 23 10:08:07 2022 [11706][62ace9c4-48b9-a021-d758-602ae4ff5962][ERROR] Unable to get proper side for link contact
Mon May 23 10:08:11 2022 [11706][62ace9c4-48b9-a021-d758-602ae4ff5962][FATAL] SugarBean::populateDefaultValues $field_defs should be an array
Mon May 23 10:08:19 2022 [27610][e47cf0de-70a0-1a51-86b4-602b39b7c82b][ERROR] Saving Email with invalid From name and/or Address. Details:

Thanks from downunder :slight_smile: