Emailing From A Lead Is Not Populating The "To:" Field

đź’¬ General Discussion
1

Hi

We have users who want to email from the default Leads view, but when they click on a lead, or multiple leads, then do Bulk Action > Email, the To: field doesn’t populate.

I suspect this is because we have two email fields in our Leads, both of which are custom fields.

How would I map one of those fields, its called “school__email_c” to be the default field that way this function will work.

Or, if thats not what is causing it, what could be causing it? Thanks

2

I don’t really know, but from a quick look i would say you should maybe customize this file

modules/Emails/include/ComposeView/EmailsComposeView.js

look for the to_addrs_names variable and try to understand where it’s coming from and how it works.

3

Hey thanks for responding

I do not have the “include” directory in modules/Emails

Im on version 7.8.2

4

It’s better if you say that at the beginning, not after you had me wasting time searching the code…

Try searching the code in your server for “to_addrs_names”, I suppose you will find what you’re looking for. Good luck