Email to case

Killzone · 18 November 2015 10:05

Hello All!

Could anyoune provide some documentation how to setup EMAIL TO CASE?

I setup the inbound emails and they are coming but the automatic case creation is’t working

Please help!

TaufiqueAhmed · 1 December 2015 14:39

Hi Killzone

I don’t have any documentation but maybe able to help

First question

Have you gone into AOP in the admin panel?

mciszak · 21 February 2022 13:46

Hi! I have the same question actually - could you please help me in setting up email to case? Where should I see “AOP”? I cannot locate it in the admin panel.

Thanks!

TaufiqueAhmed · 21 February 2022 14:00

SuiteCRM 7.12.1

Admin > Case Module Settings

Add the email details here

mciszak · 1 March 2022 09:15

Thanks! I set it up and I still cannot see that cases are created after I send email to a given email address could you please let me know how I could solve this? I am using gmail email address for inbound emailing

mciszak · 2 March 2022 10:36

I think my issue has been resolved - crontab wasn’t setup

ariajf00 · 20 July 2023 01:02

I have suitecrm 7.11 cronjob is running, the email is received in the email box but the case is not created.

I have the email accounT INBOX as a group with case creation X and the sending and receiving process is woriking well, when the case is created into Suitecrm manually and assinged to a contact any update deliver an email.

But eventhough the cronjob is running the case never is created