Email templates not including attachments

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hello all

We have started to use SuiteCRM CE 7.9.8 moving from SugarCRM 6.5
We have seen that after creating some mail templates where we attach documents, when we send a mail using this template, docs are not being sent with the mail. We need to add them again manually.

Other behaviour is that after adding a doc manuall, the same docs gets attached twice when the mail is received in destination.

I have googled it and found that it is an issue that is has been already solved… but was not able to find the solution.

Could someone point me to a link where this fix is explained?

Thanks a lot!

2

This one?

https://github.com/salesagility/SuiteCRM/issues/3925

The fix should be in the latest release, maybe you could simply try upgrading.

3

Hi We have SuiteCRM 7.9.8 already, not possible to upgrade I think.
Is it working for you now?

4

The fix is in 7.9.11, I believe. I didn’t test it, I don’t have time to test all these different issues. You can test it yourself in one of the live demos, or applying the fix I linked above manually in your system.