Email Setup For Campaigns

đź’¬ General Discussion
1

Is there any reason this can’t be changed? This is a system account. If I change the email the change won’t take and reverts right back to this

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However, when sending campaigns I CAN change the email address. but I want the group email account to be the default. This can be a problem for users who don’t have access to the system email account

UPDATE: After logging in as a user, I see that USERS only have access to the group email.

2

Hi @creativologist
You’re right — the system account always resets as the default, which is why it can’t be changed directly. The good thing is, when users log in, they only see and use the group email, so their campaigns will still send from that address. If you’d like, I can check for a way to make the group email the global default for all users. If needed, we can explore a configuration or customization to set the group email as the global default for everyone.

3

I don’t necessarily think it’s something that is “needed,” but it is certainly the way it should work.

4

You can try the following steps to update the system account email:

  1. Go to “Edit” and enter your desired email address.
  2. Make sure to “Save” the changes before clicking on “Send Test Email”.
  3. After saving, go back into “Edit” to confirm if the new email has been applied successfully.
  4. If the changes are showing correctly, then use “Send Test Email” to verify the connection.