SuiteCRM Version 8.5.1
OS: Linux Mint 21.3
Browser: FireFox and Chrome
php: 8.1
I have setup where there are two Admin users. and 2 Regular Users.
Admin 1 is first user, when first installed SuiteCRM
Admin 2 and the 2 Regular User are in the same Group. (Group1)
Regular Users have Email Access Enabled and View All
With Admin 1, I created a group inbound email and outbound email. I was able to see email and was able to compose email. Security Group assigned to Group 1
However, Admin 2 and the two Regular Users are not able to receive email and send email.
View Email: It just say no data.
Compose Email: Error Sending Email. Please contact your administrator for assistance. (Even with using Admin 2 with Admin privileges)
Personal emails should work. If not, something’s not setup correctly in the connection settings.
Group emails do work as well, it’s just that no one has access to them except admins.
Couple questions.
For inbound emails does the test connection work?
For outbound emails does the test email get delivered?
Have the users subscribed to the email account?
(also they accounts need to be created by the user not admin, or admin will own them and the user won’t have access).
Users have to enter their own accounts. If you enter them while logged in as admin they will not have access. Email access is governed by who owns the inbound account.
Users can go to profile and add a new inbound account.
(PS - I think in recent version you can assign the user to the inbound account, which may fix this limitation, I haven’t tested that yet).