Email module Modal windows are horrible

I am using SuiteCRM version 7.8.8.

Right out of the box the modal windows that open when you compose an email, or open an email in the Emails module are all kinds of messed up. None of them open to the appropriate size. A lot of times they are hanging out of the viewable space.

Every time someone wants to compose an email they have to resize the modal window to make it big enough to see the email body.

Can anyone point me in the right direction? Is it possible to set a default size for all the these modal/popup windows?

I have done some digging and see that it is relate to SUGAR.showMessageBox javascript function. Apparently this is the function that opens up popups.

I also have not seen many people complaining about this issue. Could it be only me?

It would help to know which screen size you’re using (tablet? PC? Mobile?), which browser, and see a screenshot (a picture is worth a thousand words, especially with screen layout issues).

Sometimes broken screens are caused by PHP errors, permissions problems, or other things that stop the code building the screen from doing its job, or stop CSS from loading.

Your right. I should have included more information from the beginning.

I’m on a 13" Mac Book Pro, but most of my company is on much larger desktop screens and they are seeing similar issues.

When you say “permissions problems” do have any suggestions on what I should check? I’m not getting any javascript errors or files that failed to load in the web console.

Here are just a few screenshots of the odd behavior.

Your screens look very broken indeed. I think it’s a problem with your installation.

Do you see any serious errors in suitecrm.log, in php_errors.log or in your browser’s developer console?

The permissions problems usually make a lot of labels appear on screen with the word “undefined”. Are you seeing those?