Email integration

📦 Install & Upgrade Help
1

I used sugar quite some time ago. I thought emails from a CONTACT would be attached to that contact record. Am I missing where this functionality is?

2

Hi Cade,

In the detail view of the contact record, there is the History subpanel. This will show interaction with the contact such as emails.

Thanks,

Will.

3

Are the emails stored in the CRM itself? or are they just linked to the iMAP mailbox? If not, is it possible to archive them?

4

Hi Cade,

You can use programs such as Opacus, Grinmark, Riva and others to archive/sync from Outlook/Thunderbird to Suite.

Thanks,

Will.

5

Are you familar with a module or addon that does this directly in suitecrm? It seems silly to me to have to use a desktop app to do this functionality when the emails are already going to the CRM and the primary advantage to SuiteCRM is its cloud functionality.

6

Hi Cade,

There is Google integration being developed for future releases of SuiteCRM which syncs your Gmail email/meetings/calendar with SuiteCRM. I am not aware if there are other applications that sync in the CRM for other mail clients, it may be a case of googling and searching around.

Thanks,

Will.

7

I Appreciate your quick response!

8

Hi Cade,

No problem, I hope you enjoy your SuiteCRM experience.

Thanks,

Will.

9

Hi Will. Is there an eta on this? Should I find another tool in the meantime?

10

Hi Will,

Is there any update on the timeline of the google integration being built into SuiteCRM? I am currently exploring multiple options from different vendors, but wanted to know if its imminent or still quite a ways off.

Thanks!

11

Google integration is no longer on the roadmap for inclusion as yet. Apologies for any confusion.