2 emails from the same contact :
1 is auto-imported, the other isn’t …
when I look inside the emails I see the following :
the first one (auto-imported)
the second one (not auto-imported)
here you can clearly see the difference, one has the “from” email address (but why is there a comma in front of it, by the way ?), the other one has just a name … why are they different ?
when I look in Thunderbird, both email headers are exactly the same …
do you see any difference ? I don’t !
another thing, the auto-imported one gets imported but NOT linked to the correct contact … to nothing actually …
so the auto-import isn’t actually importing, although it has a contact for this email address …
and the manual import isn’t an option as well because sometimes the “From” email address is miraculously replaced by just a name instead of the actual email address, which makes it almost impossible to manually lookup the contact to import it to …
No, a bloated database can be a matter of only a few tables, queries that don’t use those tables won’t be affected.
Any way, I am not discarding that you might have a problem specific to email, in fact, it wouldn’t surprise me. I am just saying that, in my experience, in SuiteCRM it’s always worthwhile to start by checking the database when things are slow.
118.951 emails in the “emails” table …
113.678 in “emails_beans” table …
116.703 in “emails_text” table …
… somebody told me this is the reason for the slow reaction of the email modules
these emails is 15 years of company/customers communication …
does this mean the CRM can’t handle these amounts of emails ?
strange …
how about companies who work with dozins of sales reps and several service managers ? don’t they have a shitload of customer communications (emails) in their systems … ? Isn’t that what a CRM system is just made for ?
I would suggest getting rid of the older emails, they’re probably not adding much value and they will slow down your system.
SuiteCRM is not that optimized for large amounts of email. Some people do use it in larger installations but that requires paying closer attention to performance. Things like analyzing queries, improving database indexes, or simply adding hardware capabilities.
We easily get used to big cloud email platforms like Gmail and forget that they have large teams of engineers constantly working to optimize that. And huge hardware running all of it…
Note that you might have more data connected to the emails - relationships etc. Remember that, in case you decide to move things around, whether you want to keep anything, or purge everything…
You can, of course, just move a ton of rows into a different database table, but it will be a “dead” storage. Not really “in the system” except for the ability to retrieve it with SQL.
