Email from list view

I noticed that if I select multiple rows in list view and click on compose email (Bulk Action):

  • if the email is not configured for the user, the email composition pop-up opens regularly
  • but if the email is configured then, the system pop opens which invokes other available email programs (not the SuiteCRM javascript pop-up)

Is there any way to solve this?

Thanks so much.

I have no idea what is going on, but I am curious, what would be your expected behaviour if you select 3 emails and click “compose”?

  1. Open a single email with those three addresses in the “To” field

  2. Open 3 separate emails

Hi pgr.

I expect behavior n 1.
Which is what happens to a user without the configured email in his profile.

This happens with all modules: standard and custom.

Have you checked if there is an Issue for this on Github?

I may not have searched the right way but there seems to be nothing.

If you want to have a look at the code, I think it is handled here:

You can check the logs to see if any of those calls is failing in the case of the defined account, for some reason…

And it would be helpful to open a new issue on Github, in my opinion

EDIT: corrected the controller file where this is really handled

Thank you! I try to understand. If so, I open the report on Github.