Email from list view

2di7 · 23 July 2020 08:53

Hi,
I noticed that if I select multiple rows in list view and click on compose email (Bulk Action):

if the email is not configured for the user, the email composition pop-up opens regularly
but if the email is configured then, the system pop opens which invokes other available email programs (not the SuiteCRM javascript pop-up)

Is there any way to solve this?

Thanks so much.

pgr · 23 July 2020 09:08

I have no idea what is going on, but I am curious, what would be your expected behaviour if you select 3 emails and click “compose”?

Open a single email with those three addresses in the “To” field
Open 3 separate emails

2di7 · 23 July 2020 09:23

Hi pgr.

I expect behavior n 1.
Which is what happens to a user without the configured email in his profile.

This happens with all modules: standard and custom.

pgr · 23 July 2020 11:25

Have you checked if there is an Issue for this on Github?

2di7 · 23 July 2020 11:39

I may not have searched the right way but there seems to be nothing.

pgr · 23 July 2020 11:58

If you want to have a look at the code, I think it is handled here:

github.com

salesagility/SuiteCRM/blob/master/modules/Emails/EmailsController.php#L147


 * @see EmailsViewDetaildraft
 */
public function action_DetailDraftView()
{
    $this->view = 'detaildraft';
}

/**
 * @see EmailsViewCompose
 */
public function action_ComposeView()
{
    $this->view = 'compose';
    // For viewing the Compose as modal from other modules we need to load the Emails language strings
    if (isset($_REQUEST['in_popup']) && $_REQUEST['in_popup']) {
        if (!is_file('cache/jsLanguage/Emails/' . $GLOBALS['current_language'] . '.js')) {
            require_once('include/language/jsLanguage.php');
            jsLanguage::createModuleStringsCache('Emails', $GLOBALS['current_language']);
        }
        echo '<script src="cache/jsLanguage/Emails/'. $GLOBALS['current_language'] . '.js"></script>';
    }

You can check the logs to see if any of those calls is failing in the case of the defined account, for some reason…

And it would be helpful to open a new issue on Github, in my opinion

EDIT: corrected the controller file where this is really handled

2di7 · 23 July 2020 13:06

Thank you! I try to understand. If so, I open the report on Github.