Email document Add Documents showing empty pop up window

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

First great product! We love it.

Having an issue after recent update to 7.4.1 from 7.4. Now when you send an email through Suitecrm originating in any of the modules and attempt to attach an existing internal document by clicking attach, then selecting add document, then the selector arrow which then displays an empty popup with the following in the title. crm/index.php?module=Emails&action=PopupDocuments&to_pdf=true&target=0.

All other pop ups and modules seem to work fine. Only seems to be an issue attaching internal documents.

Have done multiple quick repairs deleted browser caches, using different browsers and machines no difference. Logs show no info.

Really need help with this thanks in advance.

2

Have you checked the apache error logs?

A white screen can point to a script failing the apache error log can point to what is causing this.,

Ian.

3

Solution is here

SuiteCRM Feedback SuiteCrm 7.4.1 Can’t attach SuiteCrm Documents to Email

In feedback section.

It’s seems 3 files :
popup_picker.html
popup_picker.php
popup.php

Have deleted with upgrade.

Regarfds

4

Thanks for the comments… Found this in my apache ssl error log.

Wed Nov 18 12:26:13.885022 2015] [:error] [pid 4081] [client 127.0.0.1:37863] PHP Fatal error: require_once(): Failed opening required ‘modules/Documents/Popup_picker.php’ (include_path=’/var/www/html/crm/include/HTMLPurifier/standalone:/var/www/html/crm/include/…:.:/usr/share/pear:/usr/share/php’) in /var/www/html/crm/modules/Emails/PopupDocuments.php on line 49, referer: https://127.0.0.1/crm/index.php?module=Emails&action=index&parentTab=All

And after Items suggestion of restoring the mentioned files all is good thanks for the help…