Email Client - Not rendering html - rich text emails

SuiteCRM Forum - English Language
1

Hi,

tempsnip599
tempsnip5991278×289 54 KB

As you see in the attached image, the emails received to the CRM email client, the HTML rich text is not rendered properly and just showing the tags as text.

Any idea/?

2

which version of SuiteCRM/PHP are you using?

3

ok, I got the root cause, it was due to autoimport is set to true,

By default, autoimport is set to false and emails are rendered correctly in CRM client, if I manually set auto import to true, (to automatically associate emails with accounts) , then I m facing this render issue.

function isAutoImport($user=null) {

		$GLOBALS['log']->debug("INBOUNDEMAIL: AUTOIMPORT- DEV");
		**$this->autoImport = true;**
		if(!empty($this->autoImport)) {
			return $this->autoImport;
		}