Email Campaign, not going out

[JulianHarmer]

Hi All,

Version 7.10.30
Sugar Version 6.5.25 (Build 344)

I’ve been trying to send an email campaign, initially to just a couple of test accounts and am not having much luck, could someone tell me what I’m doing wrong.

I’ve created an email campaign, but the emails don’t go out. I 've tested the account used to send out emails and it’s working fine.

I’ve checked the email Queue, If I force them, they do go out.

I looked at the scheduler

Here are the settings from the campaign wizard

Any words of wisdom?

[pgr]

Things to check:

• your timezone in the CLI side of PHP

• click on the Scheduler job for the campaigns and see what it says in the “Last ran successfully” field.

• check the logs at the time the campaign scheduler is supposed to run

[JulianHarmer]

Thanks for the help,

The scheduler seems to have run

I’m not sure how to check the timezone. Could you offer a little advise. However the log files did give this

Sun Jan 2 02:00:02 2022 [1407950][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 02:00:02 2022 [1407950][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 03:00:02 2022 [1410245][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 03:00:02 2022 [1410245][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 04:00:02 2022 [1412574][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 04:00:02 2022 [1412574][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 05:00:02 2022 [1414908][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 05:00:02 2022 [1414908][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 06:00:03 2022 [1417185][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sun Jan 2 06:00:03 2022 [1417185][1][ERROR] ImapHandler trying to use a non valid resource stream.
I’ve uploaded the log files from the date of the run and today here

Suitecrmproblem

Thanks again for your help

[pgr]

That job is to process the emails that bounce back.

The one we want is called Run daily Mass Email campaigns

[JulianHarmer]

Sorry, my apologies, here it is;

[pgr]

From the command-line, this should give you the CLI timezone:

php -i | grep timezone

And this gives you the file where you can edit the settings to change timezone:

php -i | grep php.ini

[JulianHarmer]

Thanks pgr,

Here’s the repsults
root@suitecrm:~# php -i | grep timezone
Default timezone => UTC
date.timezone => no value => no value
root@suitecrm:~# php -i | grep php.ini
Configuration File (php.ini) Path => /etc/php/7.4/cli
Loaded Configuration File => /etc/php/7.4/cli/php.ini

To be fair UTC is fine

Is there anything else I can do to get you the information you need?

Thank you for your help.

[pgr]

I don’t have time to look at your logs carefully, but if the job is running at the correct time, maybe check your email settings. The relevant ones are in

Admin / Outbound email settings / system account