Email bug inserts client name into from field

💬 General Discussion
1

Of late we’ve been getting some of our emails rejected, particularly from larger establishments like universities, we get a message that says:
smtp; 550 Rejected by header based Anti-Spoofing policy:

After discussing this with our email provider (fastmail) they noted that the email headers sent from suitecrm are wrong. Specifically the “From” and “Reply-to” for these emails are wrong:
* From: "firstname.lastname@largeuni.edu.au" <office@mycompany.com.au> * Reply-To: "firstname.lastname@largeuni.edu.au" <office@mycompany.com.au>

As you can see the clients name is used as my company name in both the from and reply to field.

So far from what I can tell this only occurs when reply to an account email that’s been imported AND using the shared system email account to reply. Even before clicking send I can see that the Office email name is not inserted, eg.
When using the default system email to reply I see this:
( **Reply-to:** office@mycompany.com.au, **From:** office@mycompany.com.au)
but when using my personal email I see this
( **Reply-to:** Firstname Lastname <firstname@mycompany.com.au>, **From:** Firstname Lastname <firstname@mycompany.com.au>)

Note the lack of a ‘name’ in the office one, so for some reason the SuiteCRM is inserting the clients name there and presumable triggering spoof detection systems at the uni.

Can anyone help please

1 Like
2

Is no one able to help, where could I lodge this as a bug then perhaps?

3

In our bug tracker on Github. But I think you will find it is already there, and there is even a fix proposed, I believe.

4

Thanks, there is a lot of old and open email bugs but I think I’ve tracked it down and think its this suggested fix, will test it out.

2 Likes