Email Body is not populating description

I updated a test environment to version 7.9.8.
Ubuntu 16.04
PHP 7.0

The past versions accepted the email to create a case and put the contents of the body into the description on the case. After upgrading to 7.9.8 from a very old version, the cases are being created, but without the body of the email in the description of the case.

How do I get the body of the email into the description of the case?